Frequently asked questions

What is the admission criteria? Please call the shelter directly at 780-875-0966 or text 780-808-1777 to speak with a Crisis Intervention Worker. They will ask for specific information related to admission criteria. You can call collect if needed. How do I get there? Please call the shelter directly at 780-808-5282 or text 780-808-1777 to speak with a Crisis Intervention Worker. They can help you make arrangements to come to the shelter. How long can I stay? You can stay for up to 21 days in the shelter. We can make exceptions under special circumstances. How much does it cost to stay at the shelter? Your stay is free of charge. Can my children stay with me? Yes, bring your children. We have a child support team and family wellness workers who are here to support you all during your stay. We will ensure that school aged children will have their educational needs met. What do I do about custody access? We do not offer legal advice, but our Crisis Intervention Workers and Case Plan Facilitators will help you to find the correct information and resources for you to work on custody and access issues while you are in the shelter. What about my pets? If you have pets you want to take with you, let the Crisis Interventionist know when you call for admission. We can make arrangements to accommodate the pets while you stay here. Will my abuser be able to find me? We have many safety measures in place, inside and outside the shelter and will work with you to help keep you comfortable and safe. Unless you leave the building, we will do everything we can to keep you safe. How can I get to my appointments if I am at the shelter? Our Crisis Intervention Workers will help you with your transportation needs. Can anyone contact me while I am staying at the shelter? We take your confidentiality and safety very seriously. Your stay with us will be completely confidential. If someone tries to contact you we will post messages for you so you can respond. Where do I go when my shelter stay is over? Our Case Plan Facilitators will assist you with your housing needs while you are in the shelter.